How correspondence is handled

When someone sends a note to this address, the inbox receives the reply address, the message itself, a supplied name when present, and standard delivery data. We use these pieces only to reply, avoid duplicate handling, and understand a later follow-up.

Initial discussions are best kept simple. Do not include passwords, billing records, restricted source material, or data that identifies learners. If you need an earlier message corrected or removed, email us with enough detail to find that thread, such as its approximate date, topic, or sending address.